Most mentioned
- “The new pasta special”41
- “Our server was lovely”33
- “Waited at the door”19
Voice-native feedback for restaurants
Est. 2026
Est. 2026
Hear what your customers really mean.
Guests scan a code and talk for thirty seconds. Echo Review hears the tone behind the words — the frustration behind a polite “it was fine” — and gives you the morning read.
Thirty seconds, spoken not typed. No app for your guests. Six times the feedback a written survey collects.
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“Yeah, it was… fine. Everything was fine, honestly. We'll probably be back… sometime.”
★★★★★Reads satisfied. Sentiment positive; logged, and forgotten.
Last Tuesday, seventeen guests told your host the same thing on their way out. None of them wrote it down anywhere you would ever see.
The problem
Written reviews only tell part of the story.
Ask a guest to fill out a survey and you’ll hear nothing back. Nobody types paragraphs after dinner, so the long form comes home empty — and an empty form looks a great deal like a happy guest.
The star ratings that do arrive don’t help much either. Three stars can mean cold soup or a cold welcome; the number shows up, the reason never does. You can see that Tuesday was slow — what you can’t see is the one thing that made it slow.
So the most useful feedback in the room — the offhand remark on the way out, the small hesitation before “it was fine” — never reaches you. It is spoken, and then it is gone.
The edge
Two signals, one truth.
Every review is read two independent ways, then reconciled. Most tools only ever have the words — and the words are half the story.
How it sounded — acoustic
Voice profiling reads emotion, vocal style, pitch and pace: the warmth, the hesitation, the tightening you can hear but can never type.
What it said — semantic
Language understanding pulls out the sentiment, the dishes and staff named, what was praised or criticised, and the thing to do about it.
Sentiment · dishes, staff & aspects · safety flags & next actions
Where they diverge. When the words say “everything was fine” but the voice carries frustration, Echo Review flags the guest a star rating would let slip quietly away.
How it works
Every conversation becomes something you can act on.
First
They scan
A code on the table, the receipt, or the door. Guests point a camera at it — no app, no account, no form to fill in.
Then
They speak
They talk the way they’d talk to a friend: thirty seconds on the food, the service, the night. Prefer to type? That works too.
By morning
You understand
Echo Review reconciles how they sounded with what they said — a summary, a sentiment read, the themes and the at-risk tables.
The Monday report
Monday morning, in one look.
No spreadsheets. A read of the week, the tables that need you, and what to fix before the weekend — waiting when you open up.
The Weekly Read — Copper KitchenWeek of July 20
Average sentiment
8.4/10
up 0.6 on last week
Guest emotions
- Delighted54%
- Satisfied31%
- Frustrated15%
Needs attention · 3
Table 12 sounded upbeat but tightened at the bill — flagged tone ≠ words. Two more like it this week.
The week, in brief
A strong week. Guests loved the pasta special and named servers unprompted. The one recurring complaint: parties of two waiting at the door while tables sat empty. Seventeen people said it out loud — none wrote it down anywhere else.
Fig. 2 — a real week, as Echo Review files it.
What’s included
Everything you need. Nothing to learn.
One code, one dashboard. No integrations to wire up, no training for the floor, no app for your guests.
We thought people hated the new menu. They loved the menu — they hated waiting to order. We’d never have read that in a star rating.
Read nightly atCopper Kitchen,Lucia’s Trattoria,The Braise,Nokori,Fig & Fern,Harbor Slice
Pricing
One plan. Every insight.
- Unlimited voice reviews, transcripts & audio
- Tone, sentiment, themes & weekly reports
- Divergence — the at-risk tables, flagged
- Owner dashboard for every location
- Printed QR kit, shipped to your door
- Set up in an afternoon
Questions
Answered.
How does a voice review actually work?
A guest scans your code, taps record, and talks. Echo Review transcribes it, reads the tone, scores the sentiment and files the summary on your dashboard — usually before they’ve paid the bill.
What if a guest would rather type?
They can. Typed reviews run through the same analysis, minus the acoustic layer. You still get the summary, themes and sentiment — you just don’t get tone-versus-words on that one.
How long does setup take?
About an afternoon. We ship printed codes, you place them on tables and receipts, and reviews start arriving that night.
Do my guests download an app?
No. Everything runs in the browser their camera already opens. Scan, speak, done — no account, no install.
Can I use QR codes I already print?
Yes. Point any code you already print — menus, receipts, table tents — at your Echo Review link and it just works.
How accurate are the summaries?
Every summary sits next to the full transcript and the original audio. Nothing hides behind a score — you can always hear it for yourself.